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Exchanges & Returns

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free. Shipping and handling charges paid are non-refundable unless we shipped the wrong item.

Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Shipping and handling charges are non-refundable.

Please make sure your items are returned new, unused and with all OOKONN garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

You should expect to receive your refund within 7-14 business days from the date we receive your package at our distribution center. However, in many cases you will receive a refund more quickly. This time period varies due to the time it takes us to process your return once we receive it (1 to 3 business days) and the time it takes your bank to process our refund request (3 to 6 business days). We will notify you via e-mail of your refund once we've received and processed the returned item.

Please contact our customer care team by emailing help@ookonn.com if you have any further questions.